All Animals are health checked at time of shipment and temperatures are checked before shipping. We will guarantee all animals arrive alive and in good health if the following are also true;
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Package is picked up within 2 hours of arriving at the FedEx Hub for pickup. Alternatively, if shipped straight to the door someone much be present to accept the package on the first delivery attempt.
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Customer notifies us of the condition of the animal(s) within 1 hour of pickup or delivery of animal to the door via email info@toadallyfrogs.com or over the phone at 224-788-8126
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Customer must also send us photo(s) of the animal(s) within 5 hours of arrival via email info@toadallyfrogs.com
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If the animal(s) arrive in poor condition AND we are notified within 1 hour of arrival and photos are received within 5 hours we will extend our guarantee to 14 days. If the animals are not doing well at the end of 14 days we will refund the cost of the animal(s) or send replacement(s).