Due to the sensitive nature of tadpoles we guarantee live arrival only on those animal(s).
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If animal(s) purchased arrive in good shape but fail to thrive within 3 days we require that the customer contacts us promptly and provides the following information;
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Photos of the animal(s) and their habitat (the ENTIRE enclosure) as well as a breif description. Such as the type of substrate used, type of tank top, type of lamps and bulbs, etc.
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What is the temperature and humidity of the enclosure? What are you using to measure these numbers? (digital or analog thermometer, infrared thermometer, etc).
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What other animal(s) are or were ever present in that enclosure.
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What is your prior experience with reptiles, amphibians, or fish?
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What did you feed the animal(s)? Things like feeder insects, supplements, pelleted foods, dry foods, gel foods, etc.
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How long have you had the animal in your care?
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What kind of water did you use with the animal(s)? For fish showing a test strip or test results from a test kit help immensely.
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Did you notice any unusual behavior in the animal(s)? If so describe what you witnessed.
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Did you offer UVB? If so what percentage or what kind of bulb was it and how old?
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If we deem the animal(s) failed to thrive by no fault of the customer we will issue a refund.